Have a question about ordering with Innoway Cleaning Supplies? Check out our FAQs, and if you’re still not sure, please feel free to contact us.
What are your opening hours?
Monday to Friday 8:30am to 4:30pm.
Do you sell to the public?
Yes we do, you can visit us on site or visit our online store to browse and shop.
Do you do site visits and audits to recommend suitable cleaning products for our business?
Yes we do, feel free to contact us for an obligation free audit and quote.
How do I buy from Innoway Cleaning Supplies?
You can call 09 443 6480, email order@innoway.co.nz or visit and log in our online store to place your order.
Do you charge for deliveries? If so, how much?
Yes we do unless you have a special arrangement with Innoway for free freight deliveries. Delivery cost varies, depending on the amount of stock you order and where you are. Feel free to ask our friendly team for a quote. We are not a logistics company so we do not aim to make profit from charging you for deliveries but we do have to pay our drivers or our partnered logistic companies. Find out more about deliveries here.
How long will it take to receive my order?
For all stocked products, you can expect same day or next day delivery for all Auckland metro, the next day for most of the North Island, within 2 days for most of the South Island. It may take longer for rural deliveries.
Back orders – you will get a notification from our team if any items are out of stock and an ETA will be provided at the same time. We will deliver all back ordered items as soon as they become available. We also provide alternatives if that’s a preferred solution by customers.
Wrong products / product returns / damaged goods
Wrong products, product returns, damaged goods: At Innoway Cleaning Supplies, we pride ourselves on being one of the fastest and most accurate companies in the hygiene product industry. However, mistakes can happen, and if you receive the wrong products or damaged goods, please don’t hesitate to contact us. We’ll make sure to sort things out for you as soon as possible by giving your redelivery top priority.
Sometimes, logistics companies may ask us or you for photo proof in order to process an insurance claim. If this happens, we recommend keeping a record of any photos or paperwork related to your order and contacting us as soon as possible. We’ll do our best to help resolve the issue with top priority, redelivering the correct products and resolving the problem on our end so that you don’t have to wait.
What payment methods do you accept?
We take EFPOS and credit card payment on site, we also accept internet banking, online credit card payment. For regular on account customers, payment term is strictly on 20th of the month following.