Have a question or need more info about Innoway Cleaning Supplies delivery process? Need to return a product? See below for all the important things you need to know.
Our delivery charges
Innoway Cleaning Supplies charge for all deliveries. However in some cases you may have a special arrangement with us for free freight deliveries.
Delivery costs vary, depending on the amount of stock you order and where you are. Feel free to ask our friendly team for a quote.
We are not a logistics company so we do not aim to make profit from charging you for deliveries but we do have to pay our drivers or our partnered logistic companies.
Delivery times
Auckland Metro
For all stocked products, you can expect same day or next day delivery
North Island
Next day delivery
South Island
Within 2 days
Rural deliveries may take longer.
Product returns
Wrong products, product returns, damaged goods: At Innoway Cleaning Supplies, we pride ourselves on being one of the fastest and most accurate companies in the hygiene product industry. However, mistakes can happen, and if you receive the wrong products or damaged goods, please don’t hesitate to contact us. We’ll make sure to sort things out for you as soon as possible by giving your redelivery top priority.
Sometimes, logistics companies may ask us or you for photo proof in order to process an insurance claim. If this happens, we recommend keeping a record of any photos or paperwork related to your order and contacting us as soon as possible. We’ll do our best to help resolve the issue with top priority, redelivering the correct products and resolving the problem on our end so that you don’t have to wait.